ahead of the curve. Anchored on this principle, Arohan has implemented robust training frameworks aimed at reskilling and upskilling employees across all domains. Employee Capability Development • “Pragati – Unnati ki Oor”: This is an innovative initiative dedicated to capability development of our last mile employees. Every working Saturday morning, for one hour, this programme reaches out to field officers at the branches, ensuring engagement down to the last mile. “Pragati” extends its benefits to both field and enabling functions, allowing all employees to connect and actively participate in these enriching sessions. Led by process owners, these fortnightly morning trainings are facilitated by the Training & Development team and executed by line managers. Each session focuses on relevant topics tailored to the current business environment, aiming to enhance business performance and productivity metrics. By focusing on areas crucial to business and productivity metrics, Arohan aims to drive continuous improvement and empower our workforce for sustained success. • Hi-Pot Identification, Development & Benefits: Arohan is deeply committed to cultivating a thriving learning culture throughout the organisation, dedicated to empowering every employee to realize their fullest potential, elevate job satisfaction, and advance their career progression. Our overarching aim is to establish a workplace where continuous learning and development are ingrained in our ethos. Recognising the invaluable contributions of highpotential (HiPot) employees, who consistently demonstrate top-tier performance, Arohan prioritizes their support and retention. To fuel their growth journey, the HR & Training Team has curated the HiPot Development Programme. This initiative is custom-tailored to cater to the developmental needs of employees ranging from Assistant Managers to Senior Vice Presidents, who have exhibited commendable performance and completed at least one Performance Management System (PMS) Cycle. Central to the programme is experiential learning, facilitated through cross-functional projects and super-skip level assignments within Arohan and across our group entities. In partnership with one of India’s most esteemed organisations, the HiPot programme is meticulously crafted to engineer rapid career advancement for identified highpotential individuals. This holistic approach underscores the Company’s commitment to nurturing and empowering our high-potential talent pool, ensuring they remain motivated and poised to assume leadership roles in the future. • Margdarshak: In FY 2024, Arohan implemented a targeted behavioral intervention programme for our Branch Heads, emphasizing the critical role they play in the lives of our Customer Service Representatives (CSRs). Through this initiative, they delve into the significance of empathy, people development, and relationship management. We firmly believe that fostering a familial atmosphere with our CSRs is paramount for organisational growth. Induction Programmes Arohan places strong emphasis on comprehensive induction programmes tailored to both field and non-field functions, delivered in various regional languages. These programmes aim to enhance the functional and behavioral competencies of employees across all levels. In the fiscal year 2024, over 850 induction programmes were conducted, achieving an impressive effectiveness score of approximately 91%. Knowledge Management Arohan has implemented a robust approach to knowledge management, aimed at efficiently capturing, organising, and sharing knowledge among employees. As part of this initiative, Arohan has introduced a range of programmes, including: • Saksham: An online, system-proctored certification programme for the critical roles spanning the field and enabling functions to upgrade their knowledge of the policies, processes, and industry in line with the shifting landscape. • E-Learning: In a groundbreaking step within the microfinance sector, Arohan has introduced bitesized self-learning modules on critically relevant topics for all field employees of the Company. These modules are accessible in multiple regional languages, allowing employees to learn at their own pace. This innovative approach enables the Company to rapidly disseminate information with nearly 100% coverage. • Refresher Training Programme: These are specialized business training conducted for the field team on a monthly basis, ensuring last-mile connectivity aligned with the business goals. • Thank God It’s Friday!: A development initiative for the Trainer cadre of the Company. This Friday Management Discussion & Analysis Annual Report 2023-24 | 68
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