Great Place To Work® Certified™ Arohan achieved a groundbreaking score of 92 in the Trust Index© Employee Survey of the Great Place to Work Institute. This remarkable achievement marks the fourth instance of Arohan establishing a High-Trust, High-Performance Culture, a testament to our unwavering dedication to nurturing an environment where every individual thrives. This accolade has led to Arohan being recognised as India’s Best Workplace in BFSI 2024: Top 25. With 4,338 employees participating in the survey conducted in January 2024, the exceptional employee perceptions revealed underscore our distinctive culture and values. This outstanding recognition reaffirms our belief in the profound correlation between exceptional people and an exceptional workplace. Rooted in our Core Values (ETHICS), we remain steadfast in our commitment to prioritizing employee satisfaction and well-being, recognising that our success is intricately linked to the happiness and fulfillment of our team members. HR Policy and Processes In fiscal year 2024, Arohan made significant strides in fortifying its operational infrastructure by bolstering processes and policies, and by standardizing all procedures pertaining to its workforce in line with industry-leading practices and stringent information protection standards. Under this overarching initiative, a wide array of policies spanning Recruitment & Selection, Onboarding, Exit Protocols, Internal Job Postings, Leave Management, Working Hours, Attendance Tracking, Staff Loans & Salary Advances, and more underwent a comprehensive revamp, each accompanied by meticulously crafted process manuals. One noteworthy addition to Arohan’s policy landscape was the introduction of the Arohan Compensation & Benefit Policy, a milestone marking the Company’s commitment to employee well-being and satisfaction. To ensure seamless dissemination and comprehension across all internal stakeholders, the updated policies and refined processes were effectively communicated through multiple channels, including email newsletters, SMS alerts, the Adrenalin HR Management System, and the meraArohan employee app. This concerted effort has not only instilled a culture of equity and transparency within Arohan but has also furnished the organisation with a unified operational framework, thereby fostering greater efficiency and consistency across its operations. Automation of HR Processes Streamlining HR processes through automation has become a cornerstone of modern workforce management. Arohan too, leverages technology to achieve greater efficiency, accuracy, and scalability in handling various HR functions such as recruitment, onboarding, payroll, performance management, and more. • Swagatam: In FY 2024, Arohan introduced its proprietary application, Swagatam, revolutionizing the recruitment-to-onboarding journey for field employees. This cutting-edge tool not only digitalises the entire process but also elevates efficiency and enhances candidate experience. Swagatam facilitates seamless mass recruitment, optimizing time and resources while delivering strategic insights through robust reporting functionalities. This innovative platform enables the publication of job listings across diverse channels, meticulously tracks and screens candidates, maintains a comprehensive document trail, and generates detailed employee profiles. Its sophisticated screening mechanism ensures the selection of top-tier talent, while integrated psychometric assessments evaluate candidates across key variables such as achievement motivation, adaptability, and integrity, thereby offering valuable insights into potential job performance. • Staff Loan through meraArohan: In FY 2024, Arohan integrated its staff loan application procedure with meraArohan employee app. With this transition, employees across the Company can now apply and get disbursement of Staff Loan digitally, with just a click, subject to qualifying the eligibility criteria. The automation of the staff loan process ensures enhanced user experience and delight. With a focus on transparency, employees can view his / her loan status at any point in time during the process of the application, along with their repayment schedule. As a result, the loan 63 | Annual Report 2023-24
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