Pioneering Lending Solutions, Enhancing customer experience and lifecycle Arohan leverages cutting-edge, data-driven technology and agile methodologies to swiftly address customer credit requirements, often providing solutions within minutes. This approach empowers the Company to seamlessly scale and sustain its operations through predictive systems and AI-driven automation. Arohan’s continuous investment in technology ensures that our customers receive the highest level of efficiency and service excellence. Arohan distinguishes itself in the financial inclusion landscape through its steadfast commitment to technologydriven solutions, boasting a cuttingedge infrastructure that sets industry benchmarks. This strategic investment has consistently positioned the Company as a leader in growth, operational efficiency, and innovation. Arohan’s pioneering use of technology has garnered widespread acclaim, culminating in prestigious accolades. Notably, in FY 2024, the Company was awarded the Order of Merit from SKOCH in Innovation in Lending for ArohanPrivilege Digital Lending, Solution in Lending for Nirnay, and Solution in Financial Inclusion Programme for Apna Arohan Customer App. EMBRACING A COMMITMENT TO DATA EXCELLENCE Arohan leverages cutting-edge technology as an essential tool for upholding premier standards of customer service and operational efficiency, while safeguarding and optimizing data for enhanced processes. Throughout FY 2024, our primary focus has been on driving continual enhancements within our systems and streamlining business processes through automation, aimed at boosting efficiency and optimizing operational costs. Arohan proudly holds the prestigious certification from the esteemed British Standards Institution (BSI) for our Information Security and Management Systems. This certification serves as a testament to our adherence to the international standards outlined by ISO/IEC 27001:2013, ensuring the meticulous management of information security and systems across various domains including Human Resources, Administration, Finance, Risk, Credit, Internal Audit, Information Technology, Central Hub, Central Operations, as well as Legal and Compliance. It underscores our unwavering commitment to maintaining the highest levels of information security and management excellence. Management Discussion & Analysis Annual Report 2023-24 | 52
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