Arohan Annual Report 2023-2024

Commitment to Value Creation At Arohan, sustainable value creation does not merely transcend to profitability; it encompasses a holistic commitment to stakeholders and the environment. At the heart of this commitment lies its four pillars of customers, employees, shareholders, and the environment. Customers Employees Arohan recognises, anticipates and meets the evolving needs of its customers, in a constant quest to provide innovative solutions and best-in-class service experiences. By cultivating lasting relationships built on trust and integrity, Arohan aims to enhance customer satisfaction and loyalty, driving mutual growth and prosperity. To this effect, in FY 2024, the MFR Certification Committee has assigned the Company the prestigious GOLD Standard in Client Protection Principle under the Cerise+SPTF Methodology. The GOLD level is the highest level of achievement and signifies that the certified institution meets the most rigorous standards of Client Protection found in the Universal Standards for Social and Environmental Performance Management. The Company has successfully met 99.1% of the indicators and has bagged the prestigious Gold Standard in CPP certification in its inaugural attempt. Employees are the key stakeholders of the Company. Arohan’s people practices strives to foster a culture of inclusivity, respect, and professional development, where every individual can thrive and contribute their best. Through investment in training, career advancement opportunities, and a supportive work environment, Arohan empowers its employees to realize their full potential, driving collective success and fulfilment. As a result of its focused people orientation, in FY 2024, Arohan has successfully built a HighTrust, High-Performance Culture - and has been Great Place To Work® Certified™, for the 4th time, with a remarkable score of 92 in the Trust Index© Employee Survey of the Great Place to Work Institute that was conducted in the month of January 2024. Further, the Company has also been recognised among India’s Best WorkplacesTM in BFSI 2024: Top 25, in an assessment undertaken by the Great Place To Work® Institute.

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