Chairman’s Address remarkable metamorphosis over the years, emerging as a linchpin for economic empowerment. By extending accessible and affordable financial services to the underserved, including women, microfinance institutions, including ours, have catalyzed economic development, enabling entrepreneurship, fulfilling household needs, and uplifting living standards. At Arohan, our dedication to empowering the underprivileged remains resolute. Upholding our unwavering commitment to corporate governance, we have bolstered our team with seasoned professionals, led by an agile and experienced management team, elevating our operational prowess and ensuring superior customer service delivery. Throughout the year, our leadership has demonstrated exceptional foresight, steering the Company towards robust growth and reinstating pre-COVID normalcy and a Net NPA Zero status. Grounded in our core values, we have nurtured an environment conducive to the prosperity of small businesses and individuals, harnessing the potential of micro-credit and related financial services. I am excited to announce our strategic expansion into the vibrant southern Indian market, marked by the inauguration of a new zonal office in Bengaluru. Additionally, we have ventured into promising territories such as Gujarat, Uttarakhand, and Haryana, further strengthening our presence while deepening our roots in existing geographies. In the fiscal year, our focus on product and geographic diversification has yielded remarkable results. We recorded a portfolio outstanding exceeding INR 7000 Cr, empowering a myriad of aspirations - from fuelling entrepreneurial ventures to facilitating educational pursuits, from realizing dreams of homeownership to ensuring access to essential healthcare services. Our unwavering commitment to operational excellence has propelled us forward, driving significant advancements in digitization with focus on IT-driven operational and lending platform, risk management practices, and strong corporate governance at the Company & Board levels. This transformative initiatives have not only enhanced efficiency but also fortified the security of our services, ensuring a seamless experience for our valued customers. Among our focus areas, highest priority remains to achieve highest standards of customer service and to be a Digitalfirst financial inclusion entity. I am happy to inform you that we have travelled a long distance in both areas and want to be a leader in these areas in India. Our standing on this is evidenced by our Gold Standard CPP certification, the various awards we have won for the IT platform we have created & an industry-first, ArohanPrivilege product for seasoned MFI borrowers to be treated with utmost respect. In closing, I extend heartfelt gratitude to all our stakeholders - customers, employees, and shareholders - for their unwavering support and dedication. It is their collective commitment that propels us forward on our mission to uplift the underprivileged and extend financial empowerment. As we chart our course into the next financial year, I am confident in our ability to achieve our objectives and continue making a positive impact on society. Warm Regards, Dinesh Kumar Mittal Chairman Board of Directors Annual Report 2023-24 | 2
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