Arohan Financial Services Limited | Annual Report 2022-23

Navi g a t i n g t h e De s e r t Transforming the landscape through intellectual capacity building, and ESG-driven value focus Arohan’s strength in human capitalization allows the Company the advantage of catering to its ambitious goals. Arohan is focused on strengthening the intellectual capacity of its formidable workforce, upskilling them while also creating value and supporting the communities it operates in with a sharp focus on its ‘environmental’ and ‘social’ impressions. PEOPLE FOCUS FY 2023 has been the first year, since the global pandemic, where Arohan resumed its journey of expansion to newer geographies viz. Rajasthan and Haryana through the opening of additional branches, summing its branch count to 829, across 17 states. On the human capacitisation front, Arohan undertook substantial onboarding during the year and closed the business year with a headcount of 8,030 employees, with a growth of 12.15% on a YoY basis and serving 2.01 mn customers Pan India. Arohan has been consistent in keeping its employees engaged and motivated through various Employee Value Proposition programmes and by driving a culture of high trust, that creates a sense of pride amongst the employees of the Company. This in turn helps create the right proposition for attracting, developing, and retaining the best talent in the industry and sector. HR Policy and Processes In FY 2023, Arohan in its efforts of building strong processes and policies for its people, standardised all people-centric policies & processes in line with industry best practices and information protection clauses. As part of this initiative policies including Recruitment & Selection, Onboarding, Transfer, Refer-a- Friend, and several others were relaunched with a standardized approach and detailed process manuals, ensuring the same is adequately communicated to all internal stakeholders. With this initiative, the organisation offers a culture of fairness in its practices and ensures a uniform operating platform all across. Management Discussion & Analysis Annual Report 2022-23 | 62