Arohan Financial Services Limited | Annual Report 2022-23

Naviga t ing t he Moun t ains Scalable technology-enabled infrastructure, fostering innovation Arohan’s data-driven and agile technology influence has positioned the company to effortlessly scale and sustain based on predictive systems and AI-driven automation. Arohan’s prudent investment in technology, over the years, sets the foundation of the building blocks that promise to add value as the Company approaches it’s ‘next’. Arohan, through its focus on technology-enabled financial inclusion, stands out in the industry with its implementation of a state-of-the-art technology infrastructure. This has allowed the Company to remain ahead of the curve in terms of growth, efficiency, and innovation. Arohan has earned multiple recognitions in the industry for its innovative use of technology, and in FY 2023, was awarded the “Microfinance Company of the Year” award in the 3rd Annual BFSI Technology Excellence Awards, 2022. Quality Certification Technology at Arohan is an indispensable tool for achieving and maintaining premier standards of customer service and efficiency, while alsoprotectingandeffectively assessing data to leverage it for better and safer processes. With this as the background, the key agenda in FY 2023 has been continuous improvement in the existing systems and automation of related business processes to improve efficiency and/or optimize operational costs directly or indirectly. Further, in FY 2023, Arohan’s state- of-the-art technology landscape has been certified with the ISO/ IEC 27001:2013 certificate from the British Standards Institution (BSI). This certification is a testimony that Arohan’s Information Security and Management Systems comply with the international standards of ISO/IEC 27001:2013 for managing information security, applicable to information assets & processes under operations supported by Human Resources, Admin, Accounts, Finance, Risk, Credit, Internal Audit, Information Technology, Central Hub, Central Operations, and Legal & Compliance. Management Discussion & Analysis Annual Report 2022-23 | 46