Arohan Financial Services Limited | Annual Report 2022-23

Navi g a t i n g t h e Ro a d s Cementing customer relationships through better connectivity Arohan has structured its business processes and services to determine for itself a differentiatedmarket advantage. This is laid on the foundation of its Vision, driven by a well-diversified business model that ensures better customer connect. Driven by its Organic, and Inorganic business lines, as well as innovative differentiator services such as the first-in-the- industry ArohanPrivilege Digital Lending, Arohan is set to establish new milestones of customer delight and experience, worthy of the ‘next’. The FY 2023 has been significant for Arohan in turning key innovations fuelling its diversified growth strategy. Various key process developments and milestone initiatives allow the Company to be well-poised to match the ambitions of its Vision Statement. Arohan closed March 31, 2023, with a portfolio outstanding of INR 5,357 Cr across 2.01mn borrowers, served by 8,030 employees, from 829 branches in 17 states. Arohan has unlearned and learned from the rapidly evolving global environment and has leveraged opportunities for scale. In FY 2023, the Company focused on ascending growth through expansion, process innovation, andenhancedcustomer experience, while determining its path to a worthy future. Management Discussion & Analysis Annual Report 2022-23 | 36