Arohan Financial Services Limited | Annual Report 2022-23

a. Percentage of customers who have availed first-time loans in their life cycle: 21% b. Percentage of Women Customers: 98% c. Grading & Rating: SMART Campaign recertified, COCA Assessment score of C1, MFI Grading of MFI1 by CARE Edge and Social Rating of “Alpha” by MCRIL a. Total lives impacted through Corporate Social Responsibility initiatives: 8 Lakh b. Number of Clean Energy Product distribution (Including Retail Distribution): 1.6 Lakh+ a. Branch: 829 b. Customers: 21 Lakh (Including 6460 Digital Accounts) c. ISO/IEC 27001: 2013 certification by BSI for its Information Security Management Systems d. Digitalised, in-house processes: Audit Management System, Fraud Management System, Industry first Digital lending, Spotways Route tracker for the Debt Receivable Department, Field employee incentive calculator, real-time field monitoring platform called Sanjaya a. Great Place toWork Certified b. Percentage of field employees: 92.80% c. Women in leadership: 9 d. Percentage of candidates who moved out of Performance Improvement Plan (PIP) successfully: 87% a. Revenue: INR 1,090.99 Cr b. PAT: INR 71 Cr c. AUM: INR 5,357 Cr Output SDG Linkage Amplifying opportunities through unique differentiators