Arohan Financial Services Limited | Annual Report 2021-22

MeraArohan A proprietary all-in-one suite of mobile applications, in line with the vision of ‘Digital Arohan’, which enables all core business functions and other non-core activities to be digitally executed. MeraArohan covers all facets of Loan Origination, Repayments and Recoveries, Cross Sell marketplace, Internal Audit system, Field Monitoring application, Document Management System and many more modules to cover every aspect of operations and support. Apna Arohan In FY2021-22, Arohan launched Apna Arohan Customer App, a 360 o mobile app for millions of our customers. Equipped with regional language capabilities, the app allows Arohan’s customers to get information on their loan ledger, checkeligibilityformore loans, products, insurance details, etc. while also providing them with access to the various Cross Sell products on offer, providing an additional platform for grievance redressal and connect with our field officers using voice or text based features. Prismatic Arohan uses CRIF HighMark’s “Prismatic” data analytics for its area selection process when expanding into new geographies. Diligent A comprehensive corporate governance software which manages all board related activities in a paperless, transparent and timely manner. This has led to reduced usage of and dependence on physical documents, ultimately increasing security and reducing turn-around- time as well as costs. Nirnay A credit scoring model, in partnership with CRIF’s digital decisioning platform, “StrategyOne” which is customisable and supports streamlining lending processes and controlling credit risk. Adrenalin An all-inclusive Human Resource Management platform for different features such as attendance, payroll, performancemanagement, recruitment and hiring. It covers the entire employee life-cycle from joining to exit. It has a robust mobile application and web interface in the front end and a strong back-end system to manage the administrative activities. IT Operations With the assistance of selected technology vendors, Arohan has built its Technology platform into a business tool that helps the Company to maintain consistent levels of customer service, enhance operational efficiencies and create sustainable advantages for theorganization. Arohanhas also integrated its IT system and infrastructure into its loan lifecycle, a summary of which is detailed here: Branch Area Selection using analytics from CRIF High Mark. Arohan uses this tool to analyse various business factors such as portfolio quality and competition in new geographies. Loan Origination using ‘meraArohan’, which facilitates real time Credit Bureau checks for customer indebtedness, provides automatic advice on maximum loan size and enables upload of customers’ KYC documents. Group Recognition Tests with of customers by Branch Head through ‘meraArohan’. CrossVerificationofacustomer’sapplication by Branch Head through ‘meraArohan’. Data Validation by branch quality personnel through ‘meraArohan’. Quality Check of customer documentation through the ‘Central Hub’ based out of the Company’s Head Office in Kolkata, West Bengal. This step completes the8-eyes check process for any incoming loan application. 69 Annual Report | 2021-2022 Management Discussion & Analysis