Arohan Financial Services Limited | Annual Report 2021-22

Strong digital presence managed through an industry-leading IT landscape Arohan is a digitally advanced NBFC-MFI and has built a robust Technology backbone, which has enabled connectivity and continuity of all business processes in the past, while also laying the foundation for innovation and scalability for the future. Scalable practices and successful implementation thereof, promises growth fueled by technology, optimizing operational and cost efficiencies for the future at Arohan. With a sharp focus on furthering its Digital Roadmap, Arohan has improved its customer touchpoints manifold with multiple options of digitalized repayments, introduction of a fully integrated Customer App called Apna Arohan, and eliminating its dependency on physical documentation with the use of digital paperwork to drive financial inclusion by making loan disbursals faster, safer and easier. 30 Annual Report | 2021-2022