Arohan Financial Services Limited | Annual Report 2021-22

Digitally Advanced Leading NBFC-MFI with a strong ESG Focus Arohan is a leading, digitally advanced NBFC-MFI in India committed to sustainable business practices ensuring future-readiness through a well-knitted Environment, Social and Governance (ESG) model. At Arohan, Customer Value Creation has been the cornerstone for enabling the Company’s mission for sustainable scale and growth, fueled by prudent and future- ready investment in Technology and Human Capital. While serving millions of customers from inception till date, Arohan has tracked significant metrics and data points about our customers’ behaviour, backgrounds, lifestyles, socio-economic parameters, banking and financial habits, occupation and livelihoods and their ever-evolving financial needs. Therefore, the use of technology to advance and scale its ESG focus, and derive greater cost and management efficiencies across the business functions is a core element of Arohan’s operations. 20 Annual Report | 2021-2022