Arohan Financial Services Limited | Annual Report 2021-22

210 | Annual Report | 2021-2022 Arohan Financial Services Limited Summary of significant accounting policies and other explanatory information for the year ended 31 March, 2022 (Contd.) (All amounts in ` lakhs unless otherwise stated) ix) Disclosure of customer complaints As at 31 March 2022 As at 31 March 2021 a) No. of complaints pending at the beginning of the year 60 20 b) No. of complaints received during the year 872 736 c) No. of complaints redressed during the year 861 696 d) No. of complaints pending at the end of the year 71 60 xi) Information on net interest margin (qualifying asset) As at 31 March 2022 As at 31 March 2021 Average Interest (a) 20.05% 20.45% Average effective cost of borrowing (b) 10.14% 10.53% Net Interest margin (a-b) 9.91% 9.92% Note 46: Additional disclosures pursuant to the RBI Master Direction RBI/DNBR/2016-17/45 Master Direction DNBR. PD. 008/03.10.119/2016-17 (Contd.) x) Information on instances of fraud identified during the year As at 31 March 2022 As at 31 March 2021 Nature of fraud A. Cash embezzlement No. of cases 282 300 Amount of fraud 50.93 98.07 Recovery (*) 27.77 45.97 Amount provided for 23.16 52.10 B. Loans given against fictitious documents No. of cases 6 17 Amount of fraud 16.65 64.02 Recovery (*) 12.00 7.36 Amount provided for 4.65 56.66 C. Others (Snatching etc.) No. of cases 34 32 Amount of fraud 25.10 22.78 Recovery (*) 17.15 13.08 Amount provided for 7.95 9.70 (*) Includes claims filed with the insurance company.