Arohan Financial Services Limited | Annual Report 2021-22

of the first NBFC-MFIs to receive approval from the Reserve Bank of India, UIDAI & the Government of India to use Aadhaar for eKYC verification for our borrowers, vide a gazette notification released in April 2022. With this foundation, we now look forward to launching the first virtual branch in the microfinance industry space soon. Our Funding vertical managed to ensure strong relationships with our lenders in a difficult time, including enhancing our lines of credit, while our Accounts vertical efficiently managed cash flows and finances and the audit process. Our Compliance and Legal verticals not only played a key role, especially in ensuring alignment to regulatory requirements in line with our IPO road map, but also helped manage the new and unique Recovery vertical set up with a 3C approach of Connect, Collect & Correct. Our Product, Process and Alliances vertical enlarges the scope of our business through Cross Sell, Inorganic channel, and innovative offerings, such as, the ‘Sahbhaagi’ programme – a first in the industry programme for our borrowers to recognise centre discipline, and the proposed “Khaas” programme – which aims to bring a differentiated low touch model for used-to- credit regular borrowers. Our Human Resource, Administration & Training verticals continue to successfully manage a diverse and growing employee base of over 7,000 employees across 14 states and 740 branches, ensuring a strong support to help business happen. Our Corporate Social Responsibility activities have always strived to add value while supporting the communities in which we operate on the ground. In FY2021-22, Arohan got recognized as the ‘Microfinance Company of the Year’ at the 3rd Annual BFSI Technology Excellence Awards programme, 2022 organised by Quantic. Additionally, our Internal Audit unit completed surveillance audit under the ISO9001:2015 by the British Standard Institute. In our focused efforts on creating a natural state of gender equity, we have achieved a gender diversity ratio of 17% plus at the end of March 2022, among our employee base. I am also delighted to inform you that we have been recognized again as a Great Place to Work-Certified™ company thrice in a row, in March 2022, while being one of the best Companies to Work for in the BFSI space. In addition, our efforts in the Prevention of Sexual Harassment at the workplace have won us the recognition of being one of the Top 25 Safest Workplaces in India by the KelpHR PoSH Awards® and we have also won the New Code of Work Awards in Large Category by PeopleStrong and AMFI Awards for Best Risk Management initiative. Three of our Executive Committee members have also been recognised for 2021 Modern Governance Standards. Given that lakhs of people (estimates vary from 500 to 2,500 lakh) in India have been pushed back into poverty as an aftermath of the pandemic, providing credit to the bottom line in an efficient manner becomes key as we move back to normalcy. Microfinance can play a significant role in this aspect of nation- building, especially at the bottom of the socio- economic pyramid. 16 Annual Report | 2021-2022