Arohan Financial Services Limited | Annual Report 2021-22

year to provide customers with a one-stop interface for loan applications, information retrieval & customer service - all in the comfort of her local language. Our in-house app for field agents, meraArohan, continues to be updated in order to empower and enable our staff serve our customers better. At Arohan, we believe that better customer experiencemeans greater customer retention. We will continue to strengthen our state-of-the-art technology landscape, which has proven its merit time and again in establishing business growth and continuity. While being 100% cashless in its disbursement process since 2018, Arohan is also steadily tuning its customers onto a cashless repayment structure. This enables customers to repay their EMIs through various digital payment gateways and cash-drop partner points in the vicinity of her home, her center or her workplace. We are committed towards furthering cashless repayment for our customers, and we will continue to pave the way towards 100% cashless repayments for all our customers in the near future. Arohan has always considered its employees as one of the key stakeholders of its success and consequently invested in the development and overall well-being of its employees. I congratulate the Company on being Great Place to Work Certified TM thrice in a row. It indeed is a significant achievement and bears testimony of the Company’s focus on enriched employee value propositions. It is also the focus of the Company, as a part of the Aavishkaar Group, to attain a natural state of gender equity by the year 2030, and in that effort, Arohan has achieved a significant gender diversity ratio of 17% at the end of March 2022, among its employee base. Over the last financial year, our Company decided not to go ahead with the proposed Initial Public Offering (IPO) in view of adverse external market sentiments. But we continued our fund raise efforts and successfully onboarded Piramal Alternatives as a Tier 2 investor with an INR 200 Cr infusion in March 2022.Wewill continue to drive our capital raise exercise, given the positive market sentiments today. I appreciate and congratulate our Management for timely decisions and strong steering of the ship out of the storm, despite a challenging FY 2021-22. All the hard work truly adds value to the Company’s Vision of impacting 20 million lives by 2025. In the present economic situation, future-proofing and future-readiness is significant to growth and sustainability and the management of Arohan has demonstrated strong leadership, making us one of the leading NBFC-MFIs in India today. I continue to count on your support as I wish the teamof Arohan the very best in their journey of empowering the socio-economic foundation of the country in the years ahead. Warm Regards, Dinesh Kumar Mittal Chairman Board of Directors 11 Annual Report | 2021-2022 Chairman’s Address