Arohan Annual Report FY 20-21

connecting to and better understanding the community and developing team building skills. Arohan’s employees have participated in various volunteering activities to reach out to the beneficiaries supporting the thematic projects by participating and contributing on World Celebration Days, disaster relief initiatives, cloth donation and also by imparting Financial Literacy at one of itsWater and Sanitation sites. In response to the conditions of the Financial Year 2020-21, Arohan shifted its volunteering initiatives to a virtual mode by conducting online engagements through activities such as Ecovation, Model Citizens, Health and Wellness, Mental Health, Kitchen Gardening, Virtual Stepathon etc. Going forward, Arohan intends to focus on initiating long-term Individual volunteering opportunities for its employees. Till date, approximately 20,742 volunteers have participated through various activities. IMPACT ASSESSMENT Arohan believes that impact study is essential to align social interventions of the Company to the priorities of the communities it operates in. To this effect, Arohan has initiated a methodology to conduct impact assessment of its CSR projects by way of Need Assessment and Site Visits to understand the project requirement and take inputs from the local inhabitants. The Need Assessment studies are focused on identifying priorities on the ground after undertaking a diagnostic study of the targeted project site to conceptualize relevant projects which are impactful and sustainable. Project monitoring and progress reports are an integral part of the method that helps draw out the benefits and gaps in the planned intervention. An end-line survey helps comprehend the qualitative and quantitative outcome and impact of the programme, allowing effective planning, execution and scaling of the project in the future. Additionally, Arohan also conducted a number of surveys with the support of the Customer Insights team to understand the impact of the programmes on the beneficiaries, while also connecting with a few of them through field visits and virtual platforms. Their feedbacks and the report of such surveys helps Arohan in planning its social interventions in the future. CORPORATE GOVERNANCE Arohan, as an organisation, has always endeavoured to form a workplace built on its strong Core Values of Employee Engagement, Transparency, Honesty & Integrity, Innovation, Customer Centricity and Shareholder Value Focus, abbreviated as ETHICS. To this effect, Arohan’s Board and Committee composition, Audit processes, and Corporate Governance practices strive to be in line with regulations made for equity listed companies. Arohan understands the importance of adopting technology to scale operational efficiencies. In 2019, we implemented ‘Diligent’, a comprehensive Corporate Governance software which manages all Board related activities in a paperless, transparent, cost-effective and timely manner. Some key practices that Arohan follows to ensure and strengthen Corporate Governance are: • Chairpersons of all Board sub-Committees are Independent Directors • There is optimum composition of Executive & Non-Executive Directors, including the Chairman, a Non-Executive Director. • There is a Quarterly Limited Review Report between Company’s Statutory Auditors and Annual Report | 2020-2021 80