Arohan Annual Report FY 20-21

staffs are targeted towards developing their functional competencies. Given the current context of the pandemic, 70% of Arohan’s training interventions have moved onto a virtual platform. In the Financial Year 2020-21, Arohan has conducted 435 such programmes with an effectiveness score of 84%. Knowledge Management: As a part of its knowledge management initiatives, Arohan has launched a host of interventions, such as the ones listed below: • Saksham – This is a Certification Programme for employees handling critical roles in Field and enabling functions. The programme aims to upgrade employee knowledge on policies, processes and industry, while learning and honing the skill of handle the new normal situations. • Apna Arohan Radio - An in-house radio channel to disseminate the best practices in field, industry updates, motivational nuggets and leader-speak. • Learning Curve – This is a Training Journal to showcase and disseminate the best practices on business parameters, leadership, technology etc. • Wednesday Wisdom Videos – These are bite-sized videos on the knowledge of recent changes in policy and processes which are circulated to the Field staff on a weekly basis. Corporate Training: In order to strengthen skills and behavioural competencies of employees in Enabling functions, Arohan initiated a Corporate Training programme, which is conducted in regular intervals through the year. In Financial Year, 2020-21, the intervention has covered 87% of the employees in Support function across the six Zonal Offices as well as the Head Office. Area Managers’ Boot Camp: Arohan conceptualised its flagship half-yearly intervention of Area Managers’ Boot Camp, in order to enhance the functional and skill-based competencies of its Area Managers. In Financial Year 2020-21, the intervention focused on building the skill of ‘Crisis Management & Feedback Sharing’ among its participants. A total of 153 Area Managers have been trained through this intervention over the year. Automation of Training: Arohan has continued to evolve its learning strategy to match the requirement of the millennials. To this effect, the Company has launched its Learning Management System through which Arohan has instituted micro-learning on soft skills and people management skills for all levels of managers, while also launching courses targeted to build the capabilities of the entire cadre of Field employees through weekly intervention and monthly assessments. Abhyuday, Group Manager’s Development Programme: Launched by the Aavishkaar Group in the Financial Year 2018-19 in response to the growing business need of nurturing and developing the line managers across the Group and build a pipeline of the future leaders, the intervention successfully concluded in August, 2020. The interactions included a series of webinars that covered all the people managers in the grades of Manager to Senior General Manager. Leadership Development Programme: A ‘Leadership Webinar Series’ was launched where the participants get to hear from industry leaders, helping them get an outside- in view. Three webinars on ‘Changing World & Leadership’, ‘Organisational Change Leadership’ and ‘Collaboration is Multiplication’ with eminent industry leaders like Dr. Mohandas Pai, Mr. Amit Management Discussion & Analysis 73