Arohan Annual Report FY 20-21

REWARDS & RECOGNITION Arohan constantly endeavours to recognise the extraordinary efforts put in by employees towards the growth objectives of the organisation. This is also reflected in the culture of the organisation where each and every employee is encouraged to express their gratitude and appreciation towards their colleagues. Arohan continues to align its recognition programme under the following two categories: Culture of Gratitude & Culture of Recognition. Culture of Gratitude: Thanks Giving Note: Arohan acknowledges, appreciates and expresses its gratitude towards the contribution of each and every employee. A ‘Thank you’ note from Arohan was presented to the Field employees, creating a higher sense of belongingness and establishing last mile connectivity. The note was well received not just by the employees but also their families. Star In You: This initiative was launched to encourage employees to appreciate the culture, efforts and values that their colleagues exhibit throughout the year, especially during the current difficult times of global pandemic, while also wishing them and their families for good health. A virtual card with a personalized message for expressing their gratitude is sent over the respective individuals. Long-Service Recognition: The true test of character is shown only in the face of adversity. Arohan believes that it is only because of the strong commitment of its employees, that the organisation has kept forging ahead in a difficult time. To recognize the extraordinary commitment, professionalism and solidarity of its employees, over the years Arohan presented the Long Service Awards to employees who completed 5 & 10 years of association with the Company. Culture of Recognition: Wall of Fame: It is a continuous effort on Arohan’s part to recognise employees’ outstanding performance and adherence to organisational culture and values. To this effect, Arohan introduced the ‘Wall of fame’ across all its Regional/Zonal offices, dedicated to the appreciation of employees — with their pictures and contributions. This has been a great way to brighten up the workspace as well. Employee of the Quarter: Taking the next leap towards creating a culture of appreciation, Arohan moved all its Employee Recognition Platforms into a virtual mode. Employees of the Quarter who walked the extra mile and successfully delivered andcompletedtheirprojectswereduly recognized. Junior employees are recognized for new ideas which improve the department’s functioning and increases process efficiencies. This is conducted at Regional, Zonal, as well as Head Office levels. EMPLOYEE GRIEVANCE REDRESSAL PLATFORMS Arohan provides a well-defined Grievance Redressal Policy that entails procedures to support employees to help raise their concerns and obtain appropriate resolutions in a stipulated timeframe. The designated grievance redressal platforms are as follows: Saarthi: Arohan recognizes that it is important that employees are treated fairly and receive prompt responses to their concerns. Saarthi provides a clear and transparent framework for employees to deal with difficulties which may arise as part of their working relationships. This provides the employees with a course of action when they have a concern. Saheli: It is a grievance-platform for women employees. Employees can call in at the dedicated helpline number, following which a ticket will get raised and the query or concerns gets addressed within the stipulated TAT of 10 working days. Annual Report | 2020-2021 70