Arohan Annual Report FY 20-21

In a manpower-intensive operating model, Arohan recognises the need for keeping the Company’s workforce engaged and motivated. This has been even more relevant during FY 2020- 21 with its unprecedented challenges and threat to humanity. To ensure the safety, development and well-being of its workforce was of foremost priority for the Company as it planned it way through the financial year. The efforts have been evidenced by the achievement of Arohan getting Great Place to Work certified twice in a row by the Great Place to Work® Institute. This certification helps Arohan benchmark employee perceptions of the workplace environment with selected criteria across industries and locations. Arohan’s Trust Index Score, a tool that measures Employee Perception based on the parameters of Credibility, Respect and Fairness (which form the cornerstone of TRUST between management and employees), Pride, andCamaraderie, isat88onascaleof100vis- à-vis India Top 25 Score of 89, and Arohan’s Culture Audit Score, which is an in-depth assessment and evaluation of the Company’s people practices, based on the globally validated Great Place to Work® framework, is 3 out of a 5-point scale vis- à-vis India Top 25 score of 3.5. Additionally, the Company has also been identified amongst the Top 30 India’s Best Workplaces in BFSI 2020. From Arohan’s pan-India rank of 86 across industries and sectors in India in 2020, the Company further moved up to Rank 65, among Best Companies to Work For in India, in the surveys conducted in January 2021. This achievement brings Arohan closer to a key component of its Vision Statement of being amongst the top 3 Preferred Places to work for. This recognition also helps Arohan in creating the right proposition for attracting the best talent from the industry and the sector. In the Financial Year 2020-21, Arohan has grown its employee base to 6,790 by 8.26% from 6,272 in FY 2019-20. ON-BOARDING TALENT Arohan believes that a well-organized Induction Programme is an integral part of introducing a new employee to the organisation’s culture and processes, and if done effectively this can lead to high levels of employee satisfaction in the long term. Despite the prevailing pandemic situation and the impact on the overall microfinance industry, Arohan has honoured every single offer rolled out pre-lockdown. The entire on-boarding and welcoming practices were moved onto a virtual platform while ensuring detailed interactions are conducted for the inductees with all cross- functional teams. Arohan also encouraged flexibility in completion of joining formalities which helped new joinees work their way through the challenges of the lockdown period. With the aim of welcoming new employees in the organisation, the unique programmes of Praarambh, meaning ‘Beginning’ with Classroom sessions & Virtual Meetings, and Ashirwaad, meaning ‘Blessing’ where parents of new joinees are contacted by the joinees team-members, were conducted uninterruptedly through virtual platforms – thus retaining the spirit and purpose of the programme to create a sense of belongingness among not just the new incumbents but also their families. Pre-Recruitment Orientation Programme (PROP) - Since physical visits to Branches were restricted during the countrywide lockdown, Arohan shifted this process to a virtual platform set-up. Online assessments were conducted at Management Discussion & Analysis 67