Arohan Annual Report FY 20-21

new Information Technology interventions across the Company’s processes to ensure that the technology used in the Company’s processes and policies remains advanced and overall business scope is poised to grow with scalable, operationally efficient and with effective internal control measures in place. In line with its mission to empower underserved households, Arohan intends to expand to other low income and financially under-penetrated or moderately-penetrated states in India, like Rajasthan, Haryana, Punjab, Uttarakhand etc. through organic means by opening new branches in operationally contiguous regions; inorganically by partnering with other local MFIs working in these geographies and focusing on Merger & Acquisition opportunities for product diversification and strengthening of the Company’s portfolio. Arohan also aims to focus on diversifying its product suite in order to increase customer touch points, while helping customers to get empowered financially and uplifting their communities in the process. Management Discussion & Analysis 39