Arohan Annual Report FY 20-21

4 Adrenalin Phase 2 : An end-to-end HR Management System (HRMS) including separate modules for Recruitment and Performance Management. Through these Arohan is able to conduct in a paperless fashion, all hiring processes (including interviews, assessments, selection processes and outcomes) and also review employee performance of 6,790 staff (as of Mar 31, 2021) digitally. With its focus on preparing the Company for the next phase of growth, Arohan further strengthened the Organisation Structure: Independent Credit Vertical: Arohan also established a separate and independent Credit function to strengthen underwriting with its continued and sharp focus on quality till the last mile. Recovery Vertical: Arohan had introduced a dedicated Recovery Vertical in FY 2017-18. The Recovery CSR (R-CSR) cadre all across was streamlined further in FY 2020-21 with reporting to Business. A settlement programme called Sandhi was initiated in February, 2021 to support the objectives of the vertical aligned to organisational priorities. Deputy Business Head structure: Arohan introduced two Deputy Business Heads positions managing three operational Zones each and reporting in to the Business Head, for better operational management. Since majority of microfinance customers are female, asastrategic initiativeArohanundertook initiatives to increase the number of female employees in its workforce. Arohan’s Diversity & Inclusion Committee was established in FY 2020-21. It introduced programmes, processes and policies with an aim to hire and retain an increasing number of female employees across geographies. Arohan has opened branches that employ only female staff members in several states. These initiatives increased Arohan’s gender diversity from 4.95% in April 2019 to 10.88% by the end of March 2021. Focus on providing a Great Place to Work: In a major milestone, Arohan was recertified as a Great Place to Work TM in March 2021 and ranked amongst the Top 30 Companies in Banking, Financial Services and Insurance (BFSI) Industry in India. Arohan also ranked overall 65 th across all organisations and industries pan India. Additionally, Arohan was also awarded Best Governed Company - Unlisted Segment in Emerging Category, in the 20th ICSI National Awards for Excellence in Corporate Governance and semifinalist recognition at the SKOCH Awards 2021 for COVID-19 response, meraArohan (Arohan’s loan management IT Solution), Corporate Governance and overall Micro-credit initiatives. Arohan has also been recognised as a ‘Responsible Lender’ and has a Code for Responsible Lending (CRL) score of 99% in the last published results. This reflects the Company’s commitment to uphold the highest standards in Customer Protection. Fund Raise Efforts: In an effort to bolster its Tier-I Capital, Arohan raised INR 168 Cr equity from existing and new investors and filed Draft Red Herring Prospectus (DRHP) dated February 14, 2021 in connection with its Initial Public Offering with the SEBI. With its funding activities, both via equity and debt, Arohan maintained strong liquidity throughout the year. Plan ahead for Fiscal Year 2021-22 Being a truly digital-focused organisation, Arohan will continue to introduce and integrate Annual Report | 2020-2021 38