Arohan Annual Report FY 20-21

conducted by the Great Place to Work® Institute. We got recertified in February 2021 with better scores and are now placed at 65th among India’s Best Companies to Work For 2021 by the Great Place to Work® Institute. We also launched Phase 2 of our Human Resources Management System platform to digitalise our Recruitment Processes, starting from manpower requisition to offer rollout and offer management, as well as our Performance Management System. We won other several noteworthy awards recognising the effort and the achievements of the team: qualified for semi-finals of 4 SKOCH Orders-Of-Merit awards, the Best Governed Company - Unlisted Segment, Emerging Category’ award at the 20th ICSI National Awards for Excellence in Corporate Governance, 2020, the ‘Governance Professional of the Year’ Awards to our Company Secretary and the Best CFO – BFSI (Large sized enterprises)’ award for 2020 at the 8th CFO Summit Awards, 2021 by the All India Association of Industries to our CFO. Our Internal Audit Function also received the Quality recertification. Given the fact that client repayment activations and efficiencies are yet to reach normal pre-COVID levels, especially with the onset of the second wave of the pandemic, our key priorities for the current year would be: To get our MFI clients’ discipline and attendance back to the center with field employee cadre using Sahbhaagi as a key initiative. This would benefit the operations and coverage of our field operations and help restore pre-COVID levels. To build on our Great Place to Work rankings in our efforts towards ensuring that we are able to attract the best quality and diverse talent, introduce more training interventions to help build their capabilities and reward them with a robust review and performance management structure, aided by the digitalisation of the PMS module. To further strengthen our Business Continuity Plan and the newly developed Enterprise Risk Management Registers to enable the organisation to be better prepared in the face of any unprecedented events while being future- ready. To raise additional capital to strengthen your Company’s net worth, be ready for the next phase of growth, hopefully through a pre-IPO and an IPO. To improve our loan origination and credit underwriting mechanisms with the scoring model ‘Nirnay’ and ensure effective use of our Internal Control & Quality cadre across Branch, Regional and Zonal levels. To leverage the new Operations Structure to manage our portfolio better, diversify and catch up on the lost growth of the previous year and strengthen our quality functions such as Internal Audit, Risk and Credit to be a strong check & balance on our business and growth aspirations. To continue strengthening our IT platforms and create more customer-centric platforms such as customer app while enabling business and support functions in managing our operations better. To continue to build on key products and process initiatives such as cashless collections which will result in enhanced safety and efficiency along with focus on all-round improvement of our operational and financial efficiency ratios with growth at all levels. The business year 2021/22 has started on an Annual Report | 2020-2021 8