Arohan Annual Report FY 20-21

ix) Disclosure of customer complaints Year ended 31 March 2021 Year ended 31 March 2020 a) No. of complaints pending at the beginning of the year 20 34 b) No. of complaints received during the year 736 650 c) No. of complaints redressed during the year 696 664 d) No. of complaints pending at the end of the year 60 20 x) Information on instances of fraud identified during the year Year ended 31 March 2021 Year ended 31 March 2020 Nature of fraud A. Cash embezzlement No. of cases 300 101 Amount of fraud 98.07 210.59 Recovery (*) 45.97 107.63 Amount provided for 52.10 102.96 B. Loans given against fictitious documents No. of cases 17 - Amount of fraud 64.02 - Recovery (*) 7.36 - Amount provided for 56.66 - C. Others (Snatching etc.) No. of cases 32 60 Amount of fraud 22.78 71.53 Recovery (*) 13.08 49.41 Amount provided for 9.70 22.12 (*) Includes claims receivable filed with insurance company. xi) Information on net interest margin (qualifying asset) Year ended 31 March 2021 Year ended 31 March 2020 Average Interest (a) 20.45% 20.82% Average effective cost of borrowing (b) 10.53% 10.86% Net Interest margin (a-b) 9.92% 9.96% Note 46: Additional disclosures pursuant to Para 19 of Master Directions - Non-Banking Financial Company - Systemically Important Non-Deposit taking company and Deposit taking company (Reserve Bank) Directions, 2016. Liabilities side : (1) Loans and advances availed by the non-banking financial company inclusive of interest accrued thereon but not paid (*): As at 31 March 2021 Amount outstanding Amount overdue (a) Debentures Secured 100,958.62 - Unsecured 13,587.26 - (other than falling within the meaning of public deposits) (b) Deferred Credits - - (c) Term Loans Secured 319,758.72 - Unsecured 7,580.49 - (d) Inter-corporate loans and borrowing (e) Commercial Paper - - (f) Public Deposits - (g) Other Loans (working capital loan) 973.16 - (2) Break-up of (1)(f) above (Outstanding public deposits inclusive of interest accrued thereon but not paid): As at 31 March 2021 Amount outstanding Amount overdue (a) In the form of Unsecured debentures - - (b) In the form of partly secured debentures i.e. debentures where there is a shortfall in the value of security - - (C) Other public deposits - - Arohan Financial Services Limited Summary of significant accounting policies and other explanatory information for the year ended 31 March 2021 (Contd.) Financial (which are required to be consolidated as per accounting norms) The Company did not sponsor any SPVs during the current and previous year. 177