Arohan Annual Report FY 20-21

challenges, has not only helped strengthen its activities related to automation of internal and external processes but also protect the health and wellbeing of its employees and customers alike. The Company, operating from the most financially excluded states of the country braved political and environmental disruptions in many pockets, especially in Assam, Bihar, Bengal and Odisha, but managed to pave its way for the future. Our Digital Focus remains a cornerstone in the Company’s roadmap and Arohan has improved its customer touchpoints manifold with multiple options of digitalized repayments; a special product suite to help borrowers tide over the impact of the pandemic and environmental calamities, and restore normalcy. In its journey of creating a state-of-the-art technology landscape, Arohan’s early and focused investments in technology have played a crucial role in helping the Company in ensuring Business Continuity during the financial year 20-21. Some of the notable efforts were establishing regular connect with customers through virtual calls and center meetings, digitalization of operational solutions for enhanced customer experience, better and real-time field monitoring, real-time capturing of data to enable informed decisions and seamless transition for employees to assist work from home. I congratulate themanagement of your Company for the proactive measures taken that has placed Arohan in a much better position to address the challenges of the post-COVID world while becoming future-ready. With the efforts of the Management of the organisation, supported by the Promoters, guidance of its award-winning Corporate Governance practices and a well-established Board, your Company has filed a Draft Red Herring Prospectus (DRHP) with the Securities and Exchange Board of India (SEBI) in February 2021. Despite the challengesof themacro-environment, your Company was able to touch more lives and create better opportunities for the underserved by staying anchored to our Mission and Vision statements. We look forward to your continued support as I wish the management of Arohan all the best in their endeavours of empowering theunderserved households of India. Warm Regards, Dinesh Kumar Mittal Chairperson Chairman’s Address 3