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Code of Conduct & Fair Practices

Code of Conduct & Fair Practices
  • All our dealings with customers will be open, fair and ethical.

  • We will treat all our customers with respect and dignity.

  • We shall Inform customers prior to the provision of financial or non-financial services regarding the following points in a clear & understandable manner:

    • All the features, benefits, procedures, systems and terms and conditions of our services.

    • Pricing of our services including all charges and effective interest rate

    • All documents required to be submitted for loan application

  • We will make our best efforts to answer queries by our customers to their satisfaction.

  • We will provide acknowledgement of receipt of loan application

  • We do not charge any fees for the trainings provided for loan disbursement.

  • We will make our best efforts to ensure that the loans we provide are within the customer’s capacity to repay.

  • We will ensure that the rates of interest & charges are in accordance with RBI guidelines

  • We will not follow coercive collection practices like:

    • Collecting from customers at odd hours and during bereavement or sickness.

    • Displaying rude or aggressive behavior.

  • We will provide valid acknowledgement for all payments received

  • We will ensure that changes in interest rates / charges will take effect only for future loans.

  • We respect our customers’ privacy and will treat customer information as private and confidential.

  • We will provide customers with a grievance redressal system to register their complaints and resolve it in a timely & fair manner.

Arohan also adopts the industry code of conduct by MFIN which reads as follows:

Download MFIN code of Conduct
 

Get In Touch


PTI Building, 4th Floor,
DP-9, Sector V, Salt Lake,
Kolkata 700 091

Phone: +91 33 40156000

We would love to get in touch with you and send you exclusive offers, information and newsletters by email, post, SMS, phone and other electronic means. We'll always treat your personal details with the utmost care and will never share them with other companies for marketing purposes.

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