Experience: 7years in Microfinance / BFSI

Function: The Zonal Operations Manager (ZOPM) position will be responsible for providing support to Zonal Business Head in Training, Quality and business support. The ZOPM will have a Training role (oversee Regional Trainers, implementation of all kinds of trainings of the Operations team- induction, refreshers and capacity building and developing the contents for the same), a Quality role (monitoring high risk branches, closures on audit actions and flow of documents from branches to central Hub, relaying product/process feedback), and Business support role (target setting, decision MIS, dissemination of changes in products/process and SPOC for special projects etc.).