Customer Grievance Redressal

Customer Grievance Redressal Procedure

Arohan's Customer Grievance Redressal mechanisms ensures compliance with MFIN and RBI guidelines for the same. If a customer has any complaint regarding product/service/behaviour or any other issue, he/she may register his/her complaint to Arohan in the following manner.

Customer Grievance Redressal Procedure

If a customer has any complaint regarding staff behaviour or any other issue, he/she may register his/her complaint to Arohan in the following manner.

Level 1: Customer Service Representative/Branch Head

Kindly contact your Customer Service Representative or Branch Head by walking into a Branch Office or contacting them at the phone numbers provided in the Center Attendance Register.

Level 2: Customer Care Help Desk

If you are not satisfied with the response received at the branch level or if you don't receive a response in 3 working days, please call our Customer Care Help Desk to register your complaints:

Toll-Free Helpline Number: 1800 103 2375

Timings: 10:00 am - 6 pm (Monday to Friday)

WhatsApp Number: +91 76050 27711

E-mail ID: customercare@arohan.in

Level 3: Grievance Redressal Officer

If you are not satisfied with the response received from our Customer Care Help Desk or do not receive any response from us within 7 working days, please write to:

Mr. Bikash Kumar Gupta
Grievance Redressal Officer
Phone: 033-40427726
Mobile: +91-9903019085
Email: gro@arohan.in

Arohan Financial Services Limited
PTI Building, 4th Floor,
DP block, DP-9, Salt Lake City,
Kolkata - 700091

You can lodge a complaint or raise a concern, without mentioning your name and personal details (Anonymous). We assure you that due investigation will be made and appropriate action will be taken to resolve the concern.

  • Level 4: MFIN Toll Free Number

    If you are not satisfied with the response received from our Grievance Redressal Officer or do not receive any response within 15 days, please contact:
    MFIN Toll-Free Helpline Number:
    1800 102 1080

  • Level 5: Reserve Bank of India

    If you are not satisfied with the response received from any of the above or do not receive a response from MFIN within 15 days, please contact:
    RBI Helpline Number: 14448


  • Reserve Bank of India
    4th Floor, Sector 17,
    Chandigarh – 160017
    Click on this link to file a complaint with the RBI: https://cms.rbi.org.in/

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