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Financial Inclusion for the Underserved

Established in 2006 in Kolkata, Arohan Financial Services Limited, a part of The Aavishkaar Group, is eastern India's largest NBFC MFI. As on March 2020, the organisation is operational in sixteen states across the central, east and north-east, offering financial inclusion products to over 2.3 million under-served clients, through 711 branches with a loan portfolio of over to Rs. 4800 crore in microfinance and MSME lending. It has a bank loan rating of A- (stable outlook), MFI grading of MF1 from CARE Ratings, a Social Performance rating of SP1, COCA Dimensions of C1, all of which are top-notch grading. Arohan is Great Place to Work-Certified(TM), is among the Top 100 Best Workplaces in India 2020, and ranks among the Top 25 in the BFSI space and among the Best Workplaces in Microfinance India 2020, as per assessment conducted by the Great Place to Work Institute. Driven by its mission to empower underserved households and small businesses through a range of financial services, in a manner sustainable for all stakeholders, Arohan plans to impact 20 million lives by the year 2025.

Arohan is one of the few NBFC-MFIs in India to offer loans ranging from INR 10000 to as high as INR 100 lakh. It works with strong, local partners on the ground to further improve its reach in the remotest locations of its focus low-income geographies. Arohan also offers financial safety net products such as and non-financial products to its customers at affordable costs.

While it reaches out to the underserved with a range of low-ticket size products, it caters to the retail customer segment with its dedicated MSME lending business, IntelleCash.
Microfinance
MSME Lending Business

For the journey forward

We work closely with our investors,
lenders and partners to provide
tailored group and individual
products.

 

Mission

To empower the under-served households by offering a range of financial services, in a manner sustainable for all stakeholders

Vision

To impact over 20 million lives by 2025
- 20 by 2025
Aspiring to be in the Top 3 FI players while covering over 5 million households with an INR 25,000 Cr portfolio and being in the Top 3 places to work by 2025.

Our values

value_img1 Transparency

Arohan's products and processes are transparent to its clients such that the information communicated to them is clear, sufficient and timely in a manner and language clients can understand so that clients can make informed decisions. It is also transparent in its communication to, and transactions with all other stakeholders, and employees.

value_img1 Employee Engagement

Arohan treats its employees as a major stakeholder and hence its processes and systems are designed to ensure employee satisfaction, development and high morale.

value_img1 Innovation

Arohan strives to maintain a creative culture in the organisation, where employees are encouraged to learn and innovate in their day to day work, while adhering to Arohan's standards of business and conduct. Also, product, process and business model innovation are integral to Arohan.

value_img1 Honesty and Integrity

Led by exemplary governance, Arohan maintains high integrity in its delivery, products and processes. Arohan has zero tolerance for unethical practices. It strives to behave with honesty and integrity in all its internal and external communication, and dealings with all stakeholders.

value_img1 Shareholder Value Focus

Arohan recognizes its shareholders to be an important stakeholder whose interests it strives to protect, and to whom it seeks to deliver value by focusing on sustainability, profitability and growth of the business.

value_img1 Customer Centricity

Since customers are considered important stakeholders, Arohan's products and processes are designed keeping customer needs and realities in mind. Arohan strives to serve customer needs in an effective and efficient manner and behave in a dignified and respectful manner with its customers at all times.

Get In Touch


PTI Building, 4th Floor,
DP-9, Sector V, Salt Lake,
Kolkata 700 091

Phone: +91 33 40156000

We would love to get in touch with you and send you exclusive offers, information and newsletters by email, post, SMS, phone and other electronic means. We'll always treat your personal details with the utmost care and will never share them with other companies for marketing purposes.

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