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Grievance Redressal

Customer Grievance Redressal Procedure

If a customer has any complaint regarding product/service/behavior or any other issue, he/she may register his/her complaint to Arohan in the following manner.

compliance
Smita Sahu Smita is the Grievance Redressal Officer at Arohan and heads the Customer Care department. She works under Central Operations and also looks after the Social Performance and Financial Literacy. She has an experience of 12 years spanning across various industries. Prior to joining Arohan, she was associated with SV Creditline, Scholastic International and Genpact.
 

Our Procedure

value_img1 Customer Service Representative/Branch Head

Kindly contact your Customer Service Representative or Branch Head by walking into a Branch Office or by contacting them in the phone numbers provided in the Center Attendance Register.

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value_img1 Customer Care Help Desk

If you are not satisfied with the response received at the branch level or if you don't receive a response in 3 working days, please call our Customer Care Help Desk to register your complaints:

Toll Free Helpline No: 1800 103 2375
Timings: 10:00 am - 6 pm (Monday to Friday)

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value_img1 Grievance Redressal Officer

If you are not satisfied with the response received from our Customer Care Help Desk or do not receive a response from us within 7 working days, please write to:

Grievance Redressal Officer (Smita Sahu)
Arohan Financial Services Private Limited
PTI Building, 4th Floor,
DP Block, DP-9, Salt Lake City
Calcutta, 700091
Phone: 033-4015-6021
E-mail:smita.sahu@arohan.in

You can call us to complain without mentioning your name and personal details (Anonymous). We will investigate and take appropriate action.

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value_img1 MFIN Toll Free Number

if you are not satisfied with the response received from Grievance Redressal Officer or do not receive any response within 15 days, please contact:

MFIN toll free help line: 1800 270 0317

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value_img1 Reserve Bank of India

If you are not satisfied with the response received from any of the above or do not receive a response from MFIN in 15 days, please contact:

Reserve Bank of India
General Manager (GM),

Department of Non –Banking Supervision,
Reserve Bank of India
5th Floor, 15 N.S. Road, Kolkata 700001

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Get In Touch


PTI Building, 4th Floor,
DP-9, Sector V, Salt Lake,
Kolkata 700 091

Phone: +91 33 40156000