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Code of Conduct & Fair Practices

Code of Conduct & Fair Practices
  • All our dealings with customers will be open, fair and ethical.

  • We will treat all our customers with respect and dignity.

  • We shall Inform customers prior to the provision of financial or non-financial services regarding the following points in a clear & understandable manner:

    • All the features, benefits, procedures, systems and terms and conditions of our services.

    • Pricing of our services including all charges and effective interest rate

    • All documents required to be submitted for loan application

  • We will make our best efforts to answer queries by our customers to their satisfaction.

  • We will provide acknowledgement of receipt of loan application

  • We do not charge any fees for the trainings provided for loan disbursement.

  • We will make our best efforts to ensure that the loans we provide are within the customer’s capacity to repay.

  • We will ensure that the rates of interest & charges are in accordance with RBI guidelines

  • We will not follow coercive collection practices like:

    • Collecting from customers at odd hours and during bereavement or sickness.

    • Displaying rude or aggressive behavior.

  • We will provide valid acknowledgement for all payments received

  • We will ensure that changes in interest rates / charges will take effect only for future loans.

  • We respect our customers’ privacy and will treat customer information as private and confidential.

  • We will provide customers with a grievance redressal system to register their complaints and resolve it in a timely & fair manner.

Arohan also adopts the industry code of conduct by MFIN which reads as follows:

Download MFIN code of Conduct
 

Get In Touch


PTI Building, 4th Floor,
DP-9, Sector V, Salt Lake,
Kolkata 700 091

Phone: +91 33 40156000