All our dealings with customers will be open, fair and ethical.

We will treat all our customers with respect and dignity.

We shall Inform customers prior to the provision of financial or non-financial services regarding the following points in a clear & understandable manner:

• All the features, benefits, procedures, systems and terms and conditions of our services.

• Pricing of our services including all charges and effective interest rate

• All documents required to be submitted for loan application

We will make our best efforts to answer queries by our customers to their satisfaction.

We will provide acknowledgement of receipt of loan application

We do not charge any fees for the trainings provided for loan disbursement.

We will make our best efforts to ensure that the loans we provide are within the customer’s capacity to repay.

We will ensure that the rates of interest & charges are in accordance with RBI guidelines

We will not follow coercive collection practices like:

• Collecting from customers at odd hours and during bereavement or sickness.

• Displaying rude or aggressive behavior.

We will provide valid acknowledgement for all payments received

We will ensure that changes in interest rates / charges will take effect only for future loans.

We respect our customers’ privacy and will treat customer information as private and confidential.

We will provide customers with a grievance redressal system to register their complaints and resolve it in a timely & fair manner.