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All our dealings with customers will be open, fair and ethical.
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We will treat all our customers with respect and dignity.
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We shall Inform customers prior to the provision of financial or non-financial services regarding the following points in a clear & understandable manner:
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All the features, benefits, procedures, systems and terms and conditions of our services.
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Pricing of our services including all charges and effective interest rate
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All documents required to be submitted for loan application
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We will make our best efforts to answer queries by our customers to their satisfaction.
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We will provide acknowledgement of receipt of loan application
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We do not charge any fees for the trainings provided for loan disbursement.
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We will make our best efforts to ensure that the loans we provide are within the customer’s capacity to repay.
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We will ensure that the rates of interest & charges are in accordance with RBI guidelines
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We will not follow coercive collection practices like:
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Collecting from customers at odd hours and during bereavement or sickness.
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Displaying rude or aggressive behavior.
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We will provide valid acknowledgement for all payments received
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We will ensure that changes in interest rates / charges will take effect only for future loans.
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We respect our customers’ privacy and will treat customer information as private and confidential.
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We will provide customers with a grievance redressal system to register their complaints and resolve it in a timely & fair manner.
Arohan also adopts the industry code of conduct by MFIN which reads as follows:
Download MFIN code of ConductGet In Touch
PTI Building, 4th Floor,
DP-9, Sector V, Salt Lake,
Kolkata 700 091
Phone: +91 33 40156000