Experience:1 year of experience in Telecalling. Must be proficient in speaking Oriya and Assamese.
- Handling inbound calls.
- Providing resolution to customer complaints/queries.
- Escalating complaints to the right level as per escalation matrix.
- Ensuring loop closure of escalated complaints – informing customer.
- Capturing Customer Satisfaction level with solution provided.
MAIL YOUR CV AT email@example.com